Procedure No: 15.02-01
CRUX OF THE PROCEDURE:
Purpose
To develop and maintain positive relations with the community surrounding Lotte Chemical Pakistan Limited (LCPL) by sharing information about plant activities and their benefits.
Scope
Ensures that LCPL has a structured community liaison program aligned with local needs.
Key Requirements
Community Engagement & Complaint Handling
- Open communication with the community, within business and security constraints.
- Documentation and prompt investigation of public complaints, with corrective actions.
- Consideration of community concerns in HSE improvement plans.
Employee Awareness & Training
- Employees should be familiar with the HSE&S Management System and participate in community programs.
- Managers trained in public and media communication.
Community Relations Program Elements
- Community Relations Committee led by the Administration Manager.
- Employee training on projecting a positive corporate image.
- Site appearance and housekeeping improvements.
- Liaison with local authorities, media, and emergency services.
- Community services, local initiative support, and emergency assistance.
- Publicizing emergency plans and environmental monitoring initiatives.
- Community welfare schemes (scholarships, medical camps, training programs, addiction treatment).
- Issuance of “Community Welfare Bulletins.”
Communication & Training
- Community Relations Manager and relevant employees receive communication training.
- Regular briefings to prevent future complaints.
Documentation
- No additional documentation required.
Amendments
- This is the sixth revision of the procedure.
QUESTIONS & ANSWERS
Q1. What is the main purpose of the Community Relations Program?
The purpose of this procedure is to develop and maintain cordial relations with the community around Lotte Chemical Pakistan Limited (LCPL) by sharing information about plant activities and their benefits.
Q2. Who is responsible for ensuring that a system is in place for community relations?
The Director Admin, HR & IT is responsible for implementing and maintaining the Community Relations Program, including handling public complaints and ensuring proper communication with the community.
Q3. How are public complaints about site operations handled?
All public complaints are documented, investigated promptly, and corrective actions are taken to prevent recurrence. The complainant is informed about the outcome of the investigation.
Q4. What is the role of employees in the Community Relations Program?
Employees are made aware of the HSE&S Management System and encouraged to participate in community initiatives. Managers receive training in effective communication with the public and media.
Q5. What is the purpose of the Community Relations Committee?
The committee, led by the Administration Manager (designated as Community Relations Manager), periodically reviews matters of interest related to the plant and the community.
Q6. What initiatives are included in the Community Relations Program?
The program includes community welfare schemes such as scholarships, medical camps, student training sessions, addiction treatment programs, and the issuance of “Community Welfare Bulletins.”
Q7. How does LCPL engage with local authorities and the media?
The company ensures adequate liaison, consultation, and briefings with local representatives, media, police, teachers, and emergency services to foster transparency and positive relations.
Q8. What measures are taken to enhance the company’s image within the community?
Employees are trained to project a positive image of LCPL, the site’s visual appearance is maintained, and public concerns are considered in HSE improvement plans.
Q9. What steps are taken to ensure community safety in emergencies?
LCPL publicizes emergency plans, makes emergency resources available for community incidents, and collaborates with local government to establish environmental safety programs.
Q10. How does the procedure ensure continuous improvement in community relations?
Regular evaluations of communication efforts are conducted, and appropriate budget allocations are made to support ongoing community engagement and welfare activities.